Business legal issues. Brandon Burton, Leslie Gaines, Eric Essay

Business legal issues. Brandon Burton, Leslie Gaines, Eric Defrancisco, David Butler, Sanjeev Dube - Essay Example In this case, the mention of his disability as a concern may be construed as prejudice against the physically disabled as a class. The discrimination is made more apparent by the fact that the position being applied for is a managerial one, a job that requires more of mental skills rather than physical capabilities. There may be instances, however, when it is proper to express concern that physical disability may get in the way of the discharge of the duties of the position. When the job requires physical dexterity and the application of manual skills, then clearly the situation of a paraplegic will be a hindrance to the discharge of the function. There are many such instances when the specification of physical attributes for a particular job is accepted as normal and regular, such as requiring airplane attendants to be of a certain minimum height to be able to reach overhead baggage compartments, or ballet dancers to be male to fulfill a particular dance role. Ethnicity or racial or igins may sometimes be necessary for assignment in certain parts of the world, to reduce the threat of personal risk to the individual, or to increase the company’s acceptance in that culture. ... (2012). â€Å"Dallas company sued for disability discrimination.† Retrieved from: http://www.houstonemploymentlawattorney.com/2012/06/dallas-company-sued-for-disability-discrimination.shtml Response to the post of Student 2: Leslie Gaines Reading through the original report of the case, it is mentioned that the company believes the claims to be baseless, â€Å"but will investigate them thoroughly.† What is happening in this case, or at least what the company wants to portray, is that the assignment of non-whites to lower-paid â€Å"back of the house duties† (if it is true) is the decision of the local branch management and is not a policy of top management. In either case, the company has a duty of restitution to the non-whites, not only in monetary terms, but in terms of restoring their dignity and self-esteem. Then if indeed the branch management is culpable, then they should be dealt with by the top executive, together with articulation of a clear statement ag ainst discriminating practices (Daft & Marcic, 2012). It is clear that the company does not claim that the restaurant is trying to maintain a high-end image so it does not assign non-Caucasians as servers; it is the plaintiffs who allege this (Wildeboer, 2012). Had this been the defense of the firm – that it seeks to maintain an image – then it would be tantamount to an admission, and the force of the law should be brought to bear upon it for racial discrimination. Nor does the report say the 26 plaintiffs were qualified. If they are, the firm should be held accountable by the principle of command responsibility. However, it must first be proven that there are and have been absolutely no non-white servers, and that all non-whites, despite being qualified for the front-end, are summarily

Smart Grid Resolution, London Waste Dump Site and Maladroits Cosmetics Essay Example for Free

Smart Grid Resolution, London Waste Dump Site and Maladroits Cosmetics Essay One of the benefits of investing in this $100 million project includes rerouting power around bottlenecked lines. This allows Xcel Energy to deliver electricity to areas in Boulder that have a very high demand that the previous conventional electrical grid was unable to service effectively. This smart-grid system also enables Xcel Energy to detect and reduce power outages, identify false alarms more quickly and read customer meters remotely. This in return will lead to a reduction in the number of times the service crews are sent out to those locations, thus making the service crews more productive. Combining the efficiency of the smart-grid electrical system and the reduction of outages will allow Xcel Energy to capture cost-savings more appropriately. Additionally, this electrical smart-grid allows customers to monitor their individual power use reducing household usage by up to 30% in some cases, thereby enhancing customer satisfaction. Although this may lead to a decrease in revenue for Xcel Energy, the smart-grid system enables integration of renewable generation, an increase in overall system efficiency, a more robust electrical system and an ability to recover under-utilized and wasted energy. We can’t say for sure, but this may actually benefit Xcel Energy in the long-run as they will recover lost revenue through their decreased operational costs using the smart-grid electrical system. What conflicts do you suspect might have occurred between all the different stakeholders in this project? In any project there are four main stakeholders. This includes Client, Parent Organization, Project Team and the Public. In the case of Xcel Energy’s smart-grid project, both the client and public would be the population of Boulder, CO. The Parent Organization is Xcel Energy and the project team includes representatives from Accenture consulting for engineering, energy industry consultants, leading technologists, business leaders and IT experts. Accenture provides consulting solutions in many major industrial sectors. According to the text, Accenture consulting for engineering was hired. Additionally, IT experts were also brought onto the team. Accenture provides IT solutions as part of their consulting portfolio so there may be some conflict between the two parties due to their different backgrounds and methods of doing business. Also security and privacy were of utmost importance to protect intellectual property, so it is in the best interests of the project team and the parent organization to control how much information they gave to the public and local media. However, the latter of the two recipients may have wanted more information, specifically, how this affects their electricity costs and demands in the long run causing another source of conflict. Internally, members of the project team will experience conflict caused by belonging to two different teams – their project team and functional team. Often, the head of the teams are two different people with different motives and goals, and the members have the responsibility to report to both and are therefore pulled in two different directions. The members of the project team experience almost total conflict as they compete for project resources and leadership roles. This is caused in part by the different backgrounds, attitudes and biases of each member. This would be especially apparent in the Xcel project where members from many different companies and departments are brought together, each with a unique way of accomplishing the tasks and work packages of the project. Turning London’s Waste Dump into the 2012 Olympics Stadium Which of the â€Å"triple constraints† seems to be the uppermost here? Which constraints was Crockford trading between? The text says Crockford â€Å"quickly† assembled a project team of over 1000 individuals in order to meet the mid-2011 completion date. A constant referral to time is also observed. The start date of construction was noted as May 2008 and although there was a delay due to re-designing the roof, the text ends by stating that the project was still on track to be completed by mid-2011. Therefore, Schedule is the triple constraint uppermost here. The design team for the 2012 Olympics Stadium planned a highly-compact field of play requiring a steel-beamed roof and on discovering that the steel-beamed roof as designed would create turbulence on the compact field, a lighter, more flexible roof was redesigned, which was made in part from recycled materials. This roof required less steel and cost less than the initial steel-beamed roof designed. Thus, Crockford traded between the Scope (Required Deliverables) and the Cost (Budget limit). Was the life cycle for this project S-shaped, J-shaped, or something else? Considering just the purpose of the river dredging as a project itself, what was the shape of its life cycle? The completion of London’s 2012 Olympic Stadium consisted of selecting the project team (consisting of over 1000 members), cleaning up the chosen site, design of the stadium, construction, delays and finally construction until completion. Therefore, the project life-cycle most likely followed a stretched S-shape curve similar to housing construction projects. The S-shaped curve is categorized by a slow start, followed by a quick build-up and a slow finish. This is a result of the changing levels of resources used during the successive stages of the life-cycle. The slow start in this case would be the clearing of the site and design of the stadium. Construction would also begin slowly but would quickly ramp up once all the raw materials are shipped to the location and base infrastructure completed. There is a delay (not uncommon – almost expected) when the team realizes the steel-beamed roof would create turbulence on the compact field. Finally, construction will slow down as specialized parts are ordered for the final touches (luxury spectator rooms, confectionary stands etc). The river dredging project followed a J-shaped curve. This is characterized by a slow start followed by an exponential increase in project completion over time. Moreover, the expenditure of resources has little correlation with overall progress. The team removed 30,000 tons of silt, gravel and garbage from the river. Getting the cranes and other heavy machinery used to remove garbage from the river would take time, but once there, they can quickly and effectively remove the waste from the river. Were there any ancillary goals for this project? What might they have been? The Olympic Delivery Authority’s goal to use recycled materials in the building of the 2012 Olympic Stadium can be considered as an ancillary goal. The use of recycled materials to build a lighter, more flexible roof creates opportunities whereby a stadium can be completely built from recycled materials in the future. An ancillary goal of making 55,000 of the 80,000 seats temporary would create a profitable stadium in the future because the cost of maintaining the area containing the seats is grossly reduced. Furthermore, a successful stadium results in a successful 2012 Olympics and ultimately increases tourism in England. Finally, Ian Crockford has greatly increased his reputation and experience as a project manager (as well as his subordinates and parent company too) which drastically increases his chances of managing future projects on this scale and beyond. Which of the project-defining factors in Section 1. 1 were active here. The project was identified as important by the Olympic Delivery Authority composed of politicians and other high-ranking members of society. The scope was clearly defined from the beginning of the project and was divided into sub-tasks to achieve the project goals. The due date of the project is also clearly defined as Mid-2011. Many interdependencies were at play such as the recycled metal from the police department and dredging of the river. The project was unique in that it had a temporary seating design, a lighter more flexible roof and designed specifically for the 2012 London Olympics. The budget was limited to ? 32 million and not unlike the Xcel Energy case detailed above; conflicts existed between the different stakeholders of the project. Therefore, all 7 of the project defining factors were active in the construction of the 2012 Olympics stadium. Maladroit Cosmetics Company Which of the three choices do you recommend and why? The third choice, that is, the company that manufactures the machines can handle the installation project for a fee close to what the installation would cost Maladroit is recommended for a number of reasons. The first being hat Maladroit becomes the customer in this transaction, and the company installing the machines would be performing the job and would have to do it according Maladroit’s specifications including any unseen delays not identified in the scope. We are also unsure of the qualifications of the members of her staff and if they capable of undertaking such a high risk project worth $4 million. Finally, she cannot handle the project informally out of office because the project is very important and she would not be able to devote as much time to the project as well as her current duties. If the project was one small machine at a total cost of $4,000, would your answer be different? Yes, we would recommend that she assigns the project to a member of her staff that could potentially be suited for a managerial role in the future. This low risk project would be an excellent test to see how well he or she is able to complete the project deliverables in a cost-effective and timely manner. Discuss the relative importance of the capital investment required versus the role of the investment in machinery. Capital investment can be defined as a commitment of the owner’s money to land, buildings or machinery. In this example, it is the commitment of the owner’s money to the installation of 6 machines worth $4million (note: the plant manager does not necessarily own the machines, rather, the shareholders or owners of the actual company do). The role of the investment in machinery is to replace the filling machines that have become obsolete within 6 months so that the company can continue to produce cosmetic products and generate revenue.

Protestant Ethic And The Spirit Of Capitalism

Protestant Ethic And The Spirit Of Capitalism Karl Heinrich Marx (Karl Marx), a philosopher, historian, sociologist, political theorist and journalist who developed the theory of Marxism. His sociological ideas have played a significant role in the understanding and development of social sciences and Marxist political movements. Marxist theories about society, politics, economy and culture signify that the culture gets progressed through dialectic of class efforts. On the other hand, Karl Emil Maximilian Max Weber (Max Weber) was another economist and sociologist of Germany who got profoundly influenced by the sociology along with its theory and research findings. He became famous for the notion in economic sociology that was completely elaborated in his book on The Protestant Ethic and the Spirit of Capitalism. This essay provides an insight about the concept of progress together with its comparison, by considering the opinions and views of the two sociologists depicted above. Specifically, the present essay concentrates on the cultural theorists who are interested in the process of social development as a whole and understands the concept of progress relative to this context. In the reconsideration of this concept of progress, Karl Marx (1818-1883) grew highly influential as he started attacking the dominant philosophic and idealistic traditions pertaining to German Science and Philosophy with his inspection of the economies related to France, Germany and England as well as the emergence class associated to these countries. According to Marx, a man creates and reflects himself by the labour processes and develops awareness not only about himself but also his social characteristic features in relation to other individuals in the society. Nevertheless, a mans association to his labour and to himself, nature and other people was been highly disturbed through the establishment of Division of Labour as highly and well-organised means of production that subsequently resulted in mans estrangement from his own labour. This context of alienation was intensified further with the considerable development of capitalist mode of production where in which worker was fur ther divided from his dynamic labour through industrialists ownership in means of production. Thus, Marx asserts that individuals progress towards self realisation has been stymied by the development of capitalism-a structure of economic associations that utilize working mans labour in the name of proceeds (profits) and isolates man from other individuals and himself in a way through the conflict between the proleterian and bourgeois classes. But, in Marxs historical explanation, the bourgeois class development and the specific capitalistic mode of production is an obligatory step towards the category of society where the individual may once again obtain the origin for his perspective of self-realisation: communism. These enhancements of production forces, a construction of mans ability, find its restrictions in the association of power and contraindication of dominance. Thus, he meets the necessary criterion with the explanatory belief of self-realisation by his investing analysis of conflicts entrenched within social and economic construction of capitalism. In addition, Marx expands the idea of false-consciousness by recognising the class that is unable to direct their true interests associated to well-being, self realisation and exploitation. By developing consciousness among the proletarians class, the utilisation of human reason in understanding the characteristic nature and cause of exploitation as private possession of the ways of fabrication in capitalist society. Nevertheless, it can be understood that it is the subjugated use of reason, allied with Marxs philosophy of material practice that can result in the development of freedom to humans and thus assist them in achieving progress. Lastly, the use and application of human reasoning as critiques with the faith in religious salvation, can be considered as human means for transforming their materialistic social situations and commence the re-arrival of enlightenment promise of freedom, which in Marxs perspective was been impeded and succeeded by the estrangement and exploitation conditions that manifest within the capitalistic society. Contrastingly, Max Weber (1864-1920) considered seriously about the emerging dilemmas from the socio cultural and political state of affairs in Germany and criticised purely the historical materialistic concept of explanations. Within his book The Protestant Ethic and the Spirit of Capitalism, Weber instead depicts a more conceivable and pragmatic explanation that the materialization of capitalism owed much to the specific patterns of religious motivational explanations in Calvinism between various industrialists at that period. As these people (Calvinists) believed that gods knowledge and astuteness was immeasurable to human minds, deliverance and resistance cannot be anticipate confidently as a reward for ones inherent merits. In this uncertainty, the preachers of Calvinism can only offer their valuable suggestions in a way that expertise in ones worldly calling can be assumed to be as a spot of celestial errand. This consequential methodology of hard work, methodological planning and reinvesting profits then led to success within business and economic growth. In Webers edifying history writings, the principal theme is the rationalisation, the long-standing trend in Western societies towards considering every segment of social activity more acquiescent to calculation. He asserts that, in increasing yearn for achieving mastery over meeting human needs (by maximisation of efficiency, predictability and control) an individual drives the rationalisation process. Unlike Marx, Weber direct that rationalisation cannot advance identically and concomitantly in every sphere and instead each individual sphere is rationalised in its own specific direction that is unique and different. In the spiritual sphere, the process of rationalisation advances with the deflation and the exclusion of magic through logical expansion and the realistic descriptions of Protestantism, especially the abstinent material performances. Different to Marx, Weber describes that rationalisation i n economic sphere discovers itself in the modern bourgeois capitalism (Marx view of capitalistic progress) and the critical utilisation of reasoning in the computation of quest of yields. Additionally, Weber explains that the progress in administrative sphere can be directed only through a guided reckoning, impartiality and competence. In the intellectual sphere, progress was thought to be achieved by the aid of scientific methods, testing skills, experiential data collection because theories that are imitative through scientific reasoning supersede to those that are previously attributed to magical causes. However, this particular enlightenment ideology of motive and self realisation is distinguishable with that of Marxs view of progress and is still qualified by Weber by the rationalisation itself. Compared to Marx perspective, the rationalisation and progress according to Weber involve the positive features of effectiveness, manageability, uniformity, unavoidability and impartiality. These positive aspects of rationalisation can result in enhanced capacity, the development of capacity and power relations and thereby assists in attaining progress in each sphere depicted above. Unlike Marx, rationalisation in economic perspective as witnessed in Western Capitalism was been considered by Weber as the process of reasoning out unreasonable sentiments that hamper accrual and estimation of profit, progress and sentiments like faith, thoughtfulness solidarity and apprehension. Similarly, the rationalisation in administrative view by bureaucracy has led to dehumanisation of relationships amid of personnel surrounded by objective regulations of conduct that enhance competence, reduce prejudice and produce reliable, expected results. Moreover, the phenomenon of rationalisation in politic al perception develops a conflict with the human involvement in the form of democracy and comprises people supremacy with the influence of outside and external forces. Thus, it can be understood that Weber paints an austere picture of dehumanised relationships, where in which love, compassion and human relations are weeded out in rationalised links that promote regularity, impartiality and efficiency. Distinct to Marx, with this, Weber provides a critical analysis to the Enlightenment appeal, not only indicating the positive facets of rationalisation but also its negative implications. To conclude this interpretation of progress among the two cultural theorists, the approach of modernity, radical discontinuity and the possibility of complete self realisation were figured within the work of each theorist. Simply, it can be explained as for Marx, the progress lies in the advancement of society including economic production methods that dialectically result to its radical oust and a societal reconstruction, a revolutionary shatter from the pre-existing forms of history. Towards the other side, the split is in conventional forms of movement and organisation through rationalisation for Weber. Rather, human maturity and its development in Marxs view dictated radical variance and structural modifications, Whilst Weber view embodied an emerging tension between ideals of competence and distant relations versus unreasonable principles of human love, consideration and faith. Thus, this process of progress and rationalisation still persists for critical discussion in future as all the social practices and principles strive to conceal their embarrassment with power just in their way of changing domination.

The Falkland Islands Conflict :: Falkland Islands War Independence Essays

No one really knows who discovered the Falkland Islands. Nearly every British historian will insist that the English explorer John Davis discovered the islands in 1592(1) while Argentineans typically credit Vespucci, Magellan, or Sebald de Weert. (2) The events of January 2, 1883 are not in dispute, however. On this date, James Onslow, captain of the HMS Clio, dropped anchor just off the Falklands. The next day he went ashore and raised the British flag. (3) This action infuriated the Argentines, who had taken control of the Falklands upon receiving independence from Spain in 1816. With his imperialistic seizure of the islands, Onslow began a sequence of events that would end nearly 150 years later in war. Shortly after the invasion, the Argentine government set out four arguments in favour of their ownership of the Falklands: 1. Argentina ruled all land in the region formerly held by Spain. 2. Spain had purchased the islands from France. 3. Britain had abandoned its claim to the Falklands in a â€Å"secret† 1771 agreement. 4. Britain had abandoned its settlement in West Falkland in 1774.(4) No matter how well formed these arguments may have been, they fell on deaf ears in Britain. Lord Palmerston, the British Foreign Secretary, simply asserted that the Falklands had been British since the initial claim of sovereignty in 1765. (5) Although Argentina remained in a state of official protest, few things changed over the next 132 years. The issue was finally brought to the forefront in 1965 when the United Nations passed Resolution 2065, which called upon Britain and Argentina to come to an agreement on the issue with reasonable speed. (6) With this resolution began what came to be called the â€Å"Seventeen Year War† between the two nations. In March 1967 Britain agreed that it might be possible to cede sovereignty of the Falklands to Argentina, as long as the islanders agreed. (7) While the Argentines may have viewed this as a major concession, Britain had really given up very little. The Falkland islanders were quite resolute in their desire to remain subjects of the Queen.

Narrative of the Life of Frederick Douglass Essay

In the book, Narrative of the Life of Frederick Douglass, an American Slave, Douglass chronicles his slave life during the mid 1800s. By informing his readership of the realities and cruelties of slavery, Douglass’ seeks to persuade Northerners to become involved in the abolitionist movement. He accomplishes this purpose by delivering his message throughout the entirety of the book — slavery is harmful to all participants – with the effective utilization of ethos, logos, and pathos. The trio works to support his thesis, and this support therefore aids Douglass’ overall purpose. Although each of the argumentative devices is effective, the most powerful component is pathos, which is a quality that evokes pity or sadness. Unlike ethos or logos, pathos speaks directly to the readers, in this case the North, and profoundly influences their emotions and thoughts on the issue of slavery. Therefore, pathos is the most effective strategy in Douglass’ narrative because it accomplishes the author’s purpose by sufficiently delivering his message, through the manipulation of emotions to Northern readers. Ethos is without a doubt an apparent strategy throughout Douglass’ narrative; in fact, the entire book is ethos. Douglass’ life was, at the time, living proof of the cruelties of slavery. He takes advantage of this fact in his narrative and describes almost every detail, being sure to leave out names whom he did not intend to offend or embarrass, and brings to reality the treatment of slaves in the 1800s. In addition, Douglass incorporates references to the Bible, often relating slaves’ lives to peoples’ lives in Biblical times. For example, â€Å"My friend Nathan Johnson (of whom I can say with a grateful heart, ‘I was hungry, and he gave me meat; I was thirsty, and he gave me drink; I was a stranger, and he took me in’).† This is a reference to Matthew 25:35, which discusses the importance of caring for others, even strangers. Douglass includes this passage to compare Nathan Johnson to a humble, selfless man that would care for anyone. Furthermore, the reference supports Douglass’ credibility as an educated man of God and a reliable non-fiction author. Just because he was once a slave, ignorant of freedom and all its blessings, including education, it did not stop him from brilliantly writing his narrative through which he sufficiently proves his credibility by means of correct grammar, references to the Bible and other highly respected pieces of literature, and the simple fact that he was once a slave and therefore contains the most reliable information. However, ethos is not the most effective strategy on his readers; it does not support his purpose or meaning as much as pathos does. Logos is also a strategy used throughout the entirety of the book, simply because it is a narrative of Douglass’ life, therefore it must be composed of non-fiction occurrences. He includes as much detail as he can, but he leaves out particular names and happenings in order to prevent embarrassment of the individual or even potential consequences. Despite his restrictions, Douglass still includes amazing thoroughness and accuracy. For example, â€Å"I left Master Thomas’s house, and went to live with Mr. Covey, on the 1st of January, 1833.† He uses three specific details in one tiny sentence, which just shows the reader his incredible memory and accuracy. Although his precision within the book is rather impressive to the Northern readers, the simple facts do not supply them with Douglass’ deeper meaning, that slavery is harmful to all participants. Rather, logos gives the readers the direct happenings of his slave life, but it does not reach out to the Northerners’ emotions, humans’ weakness and main influence to take action, to the extent pathos does. Pathos is a strategy in argument that aims to draw pity or sadness from the audience or reader, and it is often the most persuasive tool to accomplish a purpose. In Narrative of the Life of Frederick Douglass, an American Slave, Douglass uses a generous amount of pathos in order to persuade his Northern readers to become involved in the abolitionist movement. He accomplishes this purpose by including sad incidences he saw or experienced himself. For example, Douglass tells the story of his Aunt Hester being punished with a whipping, â€Å"He commenced to lay on the heavy cowskin, and soon the warm, red blood†¦came dripping to the floor. I was so terrified†¦that I hid myself in a closet.† This description of the first time he saw someone whipped is drawn out in detail purposefully; Douglass wants the reader to engage in the narrative and let his/her emotions drive them toward pity for slaves and hatred of slavery. He includes many other descriptions like this, but they all have the same purpose. Emotion drives many peoples’ actions, and Douglass wants to persuade his Northern audience to become active in the abolitionist movement by letting their emotion take over. Pathos also brings out the meaning of the essay; by explaining cruel experiences, Douglass includes proof of his meaning, that slavery is harmful to both the slave and the slaveholder. Northerners are persuaded by this meaning and affected by the traumatic incidences in the book, and are driven to involve themselves in the move to abolish slavery. Pathos is therefore the most effective strategy that encourages Northern readers to follow through with Douglass’ purpose. Douglass utilizes ethos, logos, and pathos in a brilliant way, but it is acceptable to claim that pathos had the largest effect on the readers of the North in the 1800s. While ethos and logos give the author credibility and information to discuss, pathos affects the reader directly. It becomes tiresome to hear of straightforward facts, like moving from master to master or plantation to plantation. The readers want to hear of excitement, so when Douglass talks about sad topics, it involves the reader, as well as affects their opinion of slavery. By taking advantage of pathos and the readers’ impressionable emotions, Douglass conveys his message and fulfills his purpose, and therefore, pathos is the most effective strategy in his book. Works Cited Douglass, Frederick, and Houston A. Baker. Narrative of the Life of Frederick Douglass, an American Slave. Harmondsworth, Middlesex, England: Penguin, 1982. Print.

P1 explain the role of effective commun Essay

P1 explain the role of effective commun Essay P1 explain the role of effective commun Essay Explain the role of effective communication and interpersonal interaction in a health and social care context P1 explain the role of effective communication and interpersonal interaction in a health and social care context The importance of knowing and using different methods of communication Within a health and social care environment many methods of communication are used on a daily bases. For example in a health and social care environment such as a nursing or residential home effective and interpersonal communication would be extremely common. Effective communication What is effective communication? Effective communication is a two way information sharing process, the information is shared from one party to another easily understood and received. In health and social care effective communication is extremely important and employees must understand and know the definition of effective communication. Interpersonal interaction What is interpersonal interaction? Interpersonal interaction is a when a communication process is going on. This sort of communication is when different sources of information or feelings or whatever the subject is exchanged. This can be verbal or non-verbal. Interpersonal interaction can be between two or more people. Health and social care environments use this sort of interaction on a daily bases. It is extremely important that employees in the health and social care industry can use both effective and interpersonal communication, this is because they will need to share information with their clients this could be about their health, about what is going to happen on a daily bases or any other sort of information. The two above methods are only the start of learning communication, there are many other ways of communicating. Some people may just see communication as talking face to face or sending a text message. Depending on the environment or solution depends on which type of communication will be used. Type of communication What it is Verbal Verbal communication is when information is being shared between a groups of individuals. This is also done by speech. Verbal communication within a health and social care organisation is extremely important. If a family were looking at a care home to put a family member into they would be looking a place where the family member will feel comfortable. For example the members of staff would have to show positive attitude and use a really well-spoken tone of voice and speak in a polite manner. Verbal communication can be speaking face to face or even over the phone. Non verbal Nonverbal communication is the method of communication which is done by not speaking orally. This would be using electronic methods to communicate. Non-verbal communication would be carried out using email, phone calls, letters and fax. Using non-verbal communication also includes gestures, posture and facial expressions. In a health care scenario non-verbal communication could be a manager emailing one of their employees their new schedule or up to date information about their patient. One way Communicating using one way communication is a common method of communication. This is when one person is speaking to another and they are not looking for a response. This could be a nurse speaking to a patient telling them about their illness or progress. One way communication is used in everyday life without even knowing its being used. Visual Visual communication involves displaying information. This is where the message is expressed and made understandable for those with hearing impairments. Visual communication usually includes photographs, symbols, colours, posters or banners to help people to visualise what is going on. This is a very important method of communication as members of staffs in a care home may have to deal with a patient who has a hearing impairment and they may have to use visual communication. Communication contexts Communication Context One to one One